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  • 25-04-2019
  • Advanced Placement (AP)
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What statement is an example of a positive opening

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chawnholliday chawnholliday
  • 25-04-2019

Answer:

To master the skill of positive positioning, your agents need to: Deliver information in a pleasant, confident manner without judgment. Eliminate all negative tones, language and innuendo from the interactions. Maximize positive language while minimizing negative language. Provide the caller with options when possible.

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